Refund and Returns Policy
At Family Harbor, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.
📦 Returns
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- You must provide the receipt or proof of purchase.
Please contact our support team first before sending any product back to ensure it meets our return conditions.
🚫 Non-Returnable Items
We do not accept returns for:
- Items damaged due to misuse or mishandling
- Items without original packaging or accessories
- Clearance or final sale items
💸 Refunds
Once we receive your item, we will inspect it and notify you of the status.
- If your return is approved, we will initiate a refund to your original payment method.
- You will receive the credit within a certain number of days, depending on your payment provider’s policies.
🔁 Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need to exchange it for the same item, contact us at:
📧 Email: [email protected]
📱 WhatsApp: +60 123456789
🚚 Shipping Costs
- Return shipping costs are the responsibility of the buyer unless the return is due to our error (e.g., wrong item sent or defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance.
📞 Need Help?
For questions related to refunds and returns, please contact us at:
📧 [email protected]