FAQ

family harbor customer support

Frequently Asked Questions about Family Harbor Customer Support

How can I contact Family Harbor customer support?

At Family Harbor, we believe that great customer experiences start with great communication. If you need help with your Family Harbor appliance, whether it’s a minor issue or a major concern, Family Harbor customer support team is here for you.
📞 Working hours: Monday to Friday, 9:00 AM to 6:00 PM (MYT)
📩 Channels: Website contact form, email, or hotline

💡 For general consumer protection info, you may also refer to the Malaysia Consumer Rights Guide 

Do Family Harbor products come with a warranty?
Yes! All Family Harbor products include a manufacturer warranty ranging from 3 to 6 months, depending on the product.
Make sure to register your warranty online and keep your proof of purchase for smooth processing.
What should I do if my appliance is not working properly?
If your appliance is not working as expected, don’t worry. Our team can help with product troubleshooting, diagnosing issues, and recommending repair or replacement based on your warranty coverage.
🌐 Visit our support center 
How can I track my order from Family Harbor?
To track your order, simply go to the “Order Tracking” page and enter your order number. You’ll receive real-time updates.
Can I return or exchange a product?
If your item is damaged or incorrect, you have up to 7 days to request a return or exchange. The product must be unused and in its original packaging.
 

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